Frequently Asked Questions (FAQs)
1. About Our Dates
Q: What makes Oasis Bites dates special?
A: Our dates are handpicked from the finest farms, ensuring premium quality, rich taste, and perfect texture. Each variety is carefully selected to offer a luxurious and authentic experience.
Q: What varieties of dates do you offer?
A: We offer a range of premium date varieties, including Majdoul, Sukkari, Sagai, and Khalas, along with stuffed dates filled with premium nuts.
Q: Do your dates contain any additives or preservatives?
A: No, our plain dates are 100% natural, free from preservatives and artificial additives, ensuring you enjoy pure goodness in every bite.
2. Orders & Shipping
Q: Where do you deliver?
A: We currently deliver across UAE. For specific delivery details, check our shipping policy. For international orders, get in touch with us.
Q: How long does delivery take?
A: Orders are delivered same day if order is placed before 9am, and next day for orders placed after 9am. You will receive a tracking link once your order is dispatched.
Q: Do you offer gift packaging?
A: Yes! Our dates come in beautifully designed luxury packaging, making them perfect for gifting. You can also add a personalized note to your order.
Q: Can I modify or cancel my order after placing it?
A: If your order has not yet been processed, you can modify or cancel it by contacting us.
3. Payments & Returns
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, and other payment options like COD & Apple Pay
Q: What is your return/refund policy?
A: Due to the perishable nature of our products, we do not accept returns. However, if there’s an issue with your order, please contact us, and we’ll be happy to assist you.
4. Storage & Shelf Life
Q: How should I store my dates?
A: Store dates in a cool, dry place away from direct sunlight. For extended freshness, you can refrigerate them in an airtight container.
Q: How long do the dates last?
A: Our dates have a naturally long shelf life. Plain dates can last 6-12 months, while stuffed dates are best consumed within 3-6 months for optimal freshness.
5. Wholesale & Bulk Orders
Q: Do you offer bulk or wholesale orders?
A: Yes! If you’re interested in bulk purchases or wholesale partnerships, please reach out to us for more details.
Still have questions?
We’re happy to help! Reach out to us, and we’ll get back to you as soon as possible.